Privacy Policy

PRIVACY NOTICE
 
Issued by Linksol  Ltd
 
Introduction
The Data Protection Act 2018 (“DPA 2018”) and the General Data Protection Regulation (“GDPR”) impose certain legal obligations in connection with the processing of personal data.

1. Who are we?
1.1. We are Linksol Ltd ("we""us" or "our"), a company registered in England and Wales under company number 08459736 and with registered office at Hyde Park Hayes, 11 Millington Road, Hayes, Middlesex, UB3 4AZ.
1.2. We own and operate https://www.linksol.co.uk/ (the "Website"), through which you can access functionality and information in respect of the services we provide to you from time to time ("Services").
1.3. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (or any other subsequent enactment of it in the United Kingdom) (together, "Data Protection Laws"), we are:
1.3.1. a data controller in respect of any personal data that you share with us, or that we collect, through the Website (including personal data you provide to us, or that we collect, during your registration for, and subscription to, the Services we provide) or otherwise in your communications with us; and
1.3.2. a data processor in respect of personal data that you share with us as part of your use of the Services that we provide, and in respect of which you are the data controller;.
You can contact us at the above address, or through our support ticketing system.
 

2. What does this Privacy Policy apply to?
This Privacy Policy applies to all use of the Website and the Services, and any other communications you have with us from time to time.
 

3. What does this Privacy Policy do?
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
 

4. Fair processing
4.1. We will only use your personal data in the manner set out in this Privacy Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.
4.2. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.
 

5. Collection and processing of your personal data
 
What personal data do we collect?

  • Your title and name
  • Your address
  • Your email address
  • Your contact telephone number(s)
  • Your username and password for accessing the restricted areas of the Website
  • Your business name (if applicable)

 
How do we collect the personal data?

  • By you filling in a registration form at the time you subscribe to receive the Services we provide through the Website (including newsletters and other communications).
  • When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.
  • When you contact us in any other way for any reason.
  • By you filling in a registration form at the time you subscribe to receive the Services we provide through the Website.
  • By you filling in a registration form at the time you subscribe to receive the Services we provide through the Website (including newsletters and other communications).
  • When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.
  • When you contact us in any other way for any reason.
  • By you filling in a registration form at the time you subscribe to receive the Services we provide through the Website (including newsletters and other communications).
  • When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.
  • When you contact us in any other way for any reason.
  • By you filling in a registration form at the time you subscribe to receive the Services we provide through the Website.
  • By you filling in a registration form at the time you subscribe to receive the Services we provide through the Website (including newsletters and other communications).

Why do we use the personal data?
We use the personal data you provide to us for the following purposes:

  • To provide you with billing information in relation to any Services that we provide to you. This is necessary for the performance of the contract we have in place with you.
  • To manage the Website, detect fraud or Website abuses, send you information relevant to the Website and in case we have any queries. This is in our legitimate interest.
  • To carry out our obligations arising from any contracts entered into between you and us. This is necessary for the performance of the contract we have in place with you.
  • To notify you about changes to our Services. This is necessary for the performance of the contract we have in place with you.
  • To allow you to register for an account on the Website, which may include sending an email to you to confirm your details. This is necessary for the performance of the contract we have in place with you.
  • To give you a new password if you have forgotten it. This is necessary for the performance of the contract we have in place with you.
  • To provide customer support. This is necessary for the performance of the contract we have in place with you.
  • To prevent or investigate prohibited activity. This is in our legitimate interest.

How long do we hold the personal data for?

  • If we are providing Services to you, we will keep your personal data for as long as we have a contract with you to provide Services to you through the Website.
  • We will keep personal data after we stop providing Services to you through the Website, to see if you would like to start using those Services again.
  • After that, we will delete your personal data, except where we need to keep it for legal, regulatory or audit reasons, in which case we may do so for six years after you cease to be our customer.
  • In some circumstances you can ask us to delete your data: see paragraph 14 below for further information.
  • In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
  • Otherwise, we will only retain your personal data for as long as is necessary for the reason we collected it. In making this decision, we consider the amount, nature and sensitivity of the data, the reason we process it and, whether we can achieve that purpose without processing your data, legal requirements, and the potential risks to you from us processing your data. You can contact us for more information about how long we hold your data for.

6. Making sure the personal data we hold is accurate and up-to-date
6.1. You should only submit to us or the Website information which is accurate and not misleading.
6.2. By submitting your or anyone else's data to us or the Website, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
 

7. IP addresses
7.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
7.2. We use this data to ensure that content from the Website is presented in the most effective manner for you and for your computer. We hold this data for two years.
 

8. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly. For further information on cookies visit www.allaboutcookies.org or www.aboutcookies.org.
We may need to monitor our communications with you or record them, for regulatory, legal obligation, legitimate reasons, training and quality control. 
 

9. Where we store your personal data
9.1. All information you provide to us is stored on our secure servers. We use industry standard security and firewalls on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
9.2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
9.3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

10. Security
10.1. When you make any payment to us through the Website, you must make that payment to us using PayPal or Worldpay. We do not collect any payment information from you. When submitting your payment information to PayPal or Worldpay, please note that PayPal and Worldpay each have their own privacy policies and that we do not accept any responsibility or liability for those privacy policies. Please check those privacy policies before you submit any personal data to PayPal or Worldpay; those privacy policies can be found at:

10.2. We hold all personal data securely, whether the personal data is in physical or electronic format. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
10.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 

11. Sharing personal data with third parties
11.1. We may transfer our databases containing your personal information if we sell our business or part of it to an actual or potential purchaser. This is in our legitimate interest.
 
11.2. In providing our Services or otherwise running our business, we use third parties which assist us in operating our business, and which process certain personal data on our behalf. We share personal data with those third parties only to the extent it is necessary for us to provide the Services, and where it is in our legitimate interest to do so. We have contracts with those third parties in which they are obligated to process personal data in compliance with Data Protection Laws. All third parties are based in European Economic Area (EEA).  
 
11.3. Other third parties that we use in operating the Website, other than for providing our Services, are as set out below:
 
Third party
Purpose

  • Crisp IM SARL :We use this provider to enable the live chat functionality and which allows you to communicate to our staff.
  • Google, Inc. (Google Analytics):We use this provider to supply information about your usage of the website.
  • CrazyEgg, Inc. :We use this provider to supply information about your usage of the website.
  • CloudFlare, Inc.:We use this provider to protect the website from malicious attacks.
  • AdRoll, Inc.:We use this provider to provide retargeting of advertisements on various other social media platforms, such as Facebook.
  • TrustPilot A/S:We use this provider to provide dynamic customer testimonials on the website, as well as a review directory for our services.
  • The JQuery Foundation:We use this provider to provide a content delivery network (CDN) for required libraries which are required for our website to function properly.
  • Fonticons, Inc.:We use this provider to provide a content delivery network (CDN) for required libraries which are required for our website to function properly.
  • 12.4. In most circumstances we will not disclose personal data without consent. However, when we receive a complaint or communication from, for example, the Information Commissioner's Office or another regulator or relevant body (such as the Police), we may need to share personal information.

12. Other websites

  • The Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

13. Your rights under Data Protection Laws
13.1. If you would like to:
13.1.1. correct or update the personal data that we hold about you
13.1.2. ask that we delete your personal data;
13.1.3. get a copy of the personal data that we hold about you;
13.1.4. access the personal data we hold about you;
13.1.5. restrict the uses for which we use your personal data;
13.1.6. transfer the personal data we hold about you to a third-party data controller;
13.1.7. object to our processing of your personal data for particular purposes; or
13.1.8. withdraw your consent to our use of your personal data (where relevant);
Please contact us promptly through our support ticketing system or by post sent to our registered address. When contacting us, please include your name, email address and customer reference so that we can be sure that it is you that is contacting us and not somebody else.
13.2. Usually, you will not have to pay a fee to access your personal data (or to exercise
any of the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with
your request in these circumstances.
13.3. You can unsubscribe from receiving marketing communications from us
by contacting us through our support ticketing system or by post sent to our registered
address.
13.4. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
13.5. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 

14. Complaints

  • You can make a complaint to a supervisory authority in respect of our processing of personal data at any time. In the UK, the Information Commissioner's Office (also known as the ICO) is the supervisory authority; see how to contact the ICO for more information. However, we would appreciate the opportunity to deal with your concerns before you contact the ICO, so please contact us in the first instance.

 

15. Changes to our Privacy Policy

  • Any changes we may make to this Privacy Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail. Each time you enter the Website, you agree that the Privacy Policy current at that time shall apply to all information held by you.

16. Contact

  • Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent to us through our linksol support ticketing system or by post sent to our registered address.
 

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